Service Pledge

We will work as a team to deliver an outstanding client experience to you.

To achieve this we promise to you that we will:

Our Conduct

  • always treat you politely, professionally, and with respect
  • be transparent in all our dealings with you
  • tailor our services to your individual needs
  • make sure you know who is working on your case
  • progress your case as quickly as we can
  • advise you of and try our best to prevent or reduce any unreasonable delays in your case caused by others
  • act immediately if you raise any concerns or complaints about our work for you

Our Communication

  • speak to you and explain any legal terms in plain English
  • set out for you at the outset the likely route that your case will take
  • make ourselves available to meet with you in person
  • keep you up to date with progress
  • respond quickly whenever you call or email us
  • take particular care to clearly explain to you any complex letters or documents
  • acknowledge receipt of any documents that you send to us
  • ask you how we are doing as your case progresses