Service Pledge
We will work as a team to deliver an outstanding client experience to you.
To achieve this we promise to you that we will:
Our Conduct
- always treat you politely, professionally, and with respect
- be transparent in all our dealings with you
- tailor our services to your individual needs
- make sure you know who is working on your case
- progress your case as quickly as we can
- advise you of and try our best to prevent or reduce any unreasonable delays in your case caused by others
- act immediately if you raise any concerns or complaints about our work for you
Our Communication
- speak to you and explain any legal terms in plain English
- set out for you at the outset the likely route that your case will take
- make ourselves available to meet with you in person
- keep you up to date with progress
- respond quickly whenever you call or email us
- take particular care to clearly explain to you any complex letters or documents
- acknowledge receipt of any documents that you send to us
- ask you how we are doing as your case progresses
